30-DAY RETURN

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us via the website's live chat or send an email to support@hycoprot.com with the reason for the return (Pictures are required in some cases). If your item meets the terms, we will inform you within 48 working days and send you the return address so that you can contact the logistics company.

RELATED MATTERS

1) How to Apply for a Return

You may find that you are temporarily unable to request a return through your buyer account due to the user cancel channel function is not yet online. But don't worry, all return requests will be handled properly. If you have any refund/return requirements, please contact us and indicate the reason for the request within 30 days of receiving the items. If your item is eligible for a return, we will send you an email with a return address, change the order status within 48 working days of receiving the returned item and arrange for a refund. 

2) Returns not Accepted

• Items sent back to us without first requesting a return will not be accepted
• Bundle discounts (unless the entire bundle is returned)
• Any item after 30 days from the delivery day

However, if your product is damaged or defective, these exceptions do not apply. In this case, please check Our Guarantee, we will work with you to find the best solution.

RETURN SHIPPING CHARGES

1) Customer Reason: Any return or exchange due to your own reasons, such as wrong purchase, temporary unnecessary, wrong address when placing an order, etc. We will not be responsible for the return shipping cost.

2) Merchant/Product Reason: For any reasons caused by our service or the product itself, such as quality problems, wrong items, product did not meet expectations. we will pay for the shipping fee for you after receiving the returned goods. Please keep the proof of payment that clearly shows the amount and provide it together with the tracking number. In this case, please also contact us for consultation in advance.

Note: We do not charge any return handling fee.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS/ NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

LOSS ITEMS

If you suspect that your package is missing, please send an email to support@hycoprot.com to send the order number and tracking number to our customer service team so that we can initiate a lost package claim. This claim will help retrieve your lost or lost package. The process will take 7 days until the official confirmation from the shipping company can be received.

REFUNDS

Please contact us before requesting a refund to ensure your refund efficiency. Once we receive your return, we will check and notify you within 2 business days to let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method.

VIP3 members or above can enjoy a fast refund policy after ensuring that the products meet the return conditions and providing relevant logistics certificates, without waiting for the goods to be returned.

Please note it may take some time for your bank or credit card company to process and post the refund too.

CANCELLATIONS

When your order is in the "Preparing to Ship" status, you can send an email requesting cancellation, and we will process the agreement for you within 48 working days. However, if the status of the order changes to "Shipped", it means that it is already in transit and cannot be canceled, and we will try to contact the logistics company to recall the order. But if the recall fails, you need to wait for the courier to arrive and refuse the visa or return the goods by yourself.

To cancel an order, please contact us via live chat on the website or email support@hycoprot.com as soon as possible with a reason so we can cancel before it ships. After a successful cancellation, we will check and send you a notification email.

REFUSAL TO DELIVER

If you reject your order at the time of delivery, please contact us if we do not receive your rejection notice, the refund or exchange may be delayed.

If the item is rejected due to damage or defect, please send us a photo so that we can review and resolve the issue.